The Canadian Shield FAQs

About our Company

The Canadian Shield is a Health Canada License Manufacturer (Class 1 Medical Device - MDEL 11655 - Company ID 151799) of personal protective equipment (PPE) products in Ontario, Canada. Launched in response to a global PPE shortage, The Canadian Shield is committed to protecting people with Canadian-made solutions that are innovative, reliable and affordable.

For all job postings, keep an eye on our opportunities page and follow along on social media

If you’re a member of the media, please contact 

If you’re looking to join our team, please visit our opportunities page 

If you’re looking to purchase in bulk, please fill out our bulk order form.

If you have an issue with your order/product, please contact our customer support team here.

We are happy to offer multiple payment options, including Amex, Apple Pay, Google Pay, Mastercard, PayPal, Shopify Pay and Visa.

Policies & shipping

Right now, The Canadian Shield only ships within Canada. Stay tuned for any future updates surrounding shipping outside of Canada!

All orders fulfilled by our team will receive a tracking number with Canada Post. Once your order has left our facility, your best option is to follow up with Canada Post directly for any further updates on your package. Our team is not currently able to expedite package delays due to COVID-19.

Shipping generally takes anywhere from 3 - 10 business days from the time an order is placed, however, Canada Post is currently experiencing delays due to COVID-19. Please note that there is an additional 3-5 days of processing time on orders of reusable Cloth Masks before they are shipped from our facility.

Once an order is placed through our website, you'll receive a shipment notification when the order is sent out as well as a tracking number to follow the package with Canada Post

If you've received the wrong order, our customer support team will make it right. Please connect with a member of our team by filling out our customer support form here.

Due to the nature of the product, all purchases of The Canadian Shield are final sale. For defects, warranties and replacements, please contact us.

Please refer to the Canada Post website here. The Canada Post delivery agent will make a best effort to leave your package in the requested location. If there is no other location, the Canada Post agent will leave a delivery notice card and will bring your package to a nearby post office for you to pick up (or in some cases, ship back to us). 

Canada Post also has a live chat where they may be able to help locate your order. Click here to speak with an agent. 

If Canada Post is unable to locate your package, we will file a service ticket with you found here.

All orders fulfilled by our team will receive a tracking number with Canada Post. If you have not yet received a shipment notification, please contact our team directly to update the address on your order. Once your order has left our facility and is en-route via Canada Post, your best option is to follow up with Canada Post directly to re-route your package to the correct address.

We do not offer any sort of local curb-side pick-up or walk-in options. This is simply to ensure the safety of our employees and the security of our facility. We do, however, offer flat rate shipping anywhere in Canada.


Face Shields

For assembly instructions, please download our instruction guide. Alternatively, you can watch our instructional video here.

Each pack of shields includes instructions for proper assembly and sanitation. If you are not using in your shield in a medical or high fluid-risk environment, your shield may be disinfected using Public Health guidelines. Many of our customers using the shield in commercial or other low fluid-risk settings opt for Lysol or Clorox wipes.

The Canadian Shield was originally designed for healthcare use.  In this use case, our shield was found to perform best up to 15 times.

However, for the average individual, with proper cleaning and care your shields can last far beyond 15 uses. Many of our staff members use the same shield for weeks on end.

The most common problems found with all shields after extended use are scratches. However, our shield is made of 0.017” thick plastic — double the thickness of most shields on the market, which means it has the capacity to last much longer.

We always recommend wearing a mask with your face shield as it will provide the most protection. That being said, for those who cannot wear a mask for medical reasons, a face shield is better than no PPE at all. 

We chose to design our shields without foam at the top to ensure that the entirety of the shield would be disinfectable. Once a foam headband is used, it cannot be disinfected and is therefore not recommended for reuse.

If your shield was damaged in transit, our team will be happy to send you a replacement. Please contact our customer support team with a replacement request by clicking here.

Many dentists and dental hygienists have used our face shields with dental loupes and headlights. If you’re looking for more information about the use of our shields in the dental industry, you can find more information by clicking here.

Cloth Masks

We recommend the Kids Face Shield for children aged 5-12 years old. Check our size chart for reference.

Check our Cloth Mask size chart for your reference.

Each of our cloth masks include Synergex One filtration. Proper filtration is measured using BFE (Bacterial Filtration Efficiency) and PFE (Particle Filtration Efficiency).

Synergex One is made from a non-woven polypropylene composite, made with unique meltblown technology. It has a BFE of >85% and a PFE of >90% at 3 microns. It's undergoing continuous testing to be rated at >95% BFE. Synergex One filtration was designed in North America and is splash resistant.

Yes. Synergex One is a non-woven polypropylene composite made with meltblown technology.

Our cloth masks do not have a pocket for a separate filter. This is because we've chosen to design our masks with Synergex One filtration, a high-end interior layer that offers superior protection against airborne pathogens. For this reason, our cloth masks feature a closed seam around the filter layer and do not include a pouch to insert additional filters.

Thread count is a term that’s often exclusive to bed linens, while most fabric materials are measured by their GSM, or Grams per Square Meter. 

GSM is the weight of a fabric if you take a sheet of material which is one meter by one square meter and weigh it in grams (g/m2). Strictly speaking, there is no comparison to be made between GSM and thread count. 

The GSM of our Reusable Cloth Masks is 170 +/-5% and our cloth fabric is 100% cotton.  A medium weight GSM is 150-350 GSM and heavy weight is considered to be 350+ GSM, such as PVC. 

We recommend that you wash your mask before your first use, and after each wear.

Your cloth mask should be machine-washed with COLD WATER ONLY as 100% cotton masks may shrink when washed with warm or hot water. Temperature does not matter when disinfecting your mask in the wash as long as your mask is washed with soap.

Tumble dry on low or hang mask to dry after washing. Ensure the mask is completely dry before storing and store in a clean bag or container between uses.

If you have received the wrong size cloth mask in your recent order, please reach out to our customer support team for a replacement by clicking here.

Disposable Masks

The difference between each of these masks is their performance criteria against ASTM International Standard requirements. 

Non-rated masks offer the least protection, and should not be used in environments where there is risk of fluid exposure.

Level 1 masks are the general standard for procedural and surgical use, and may be used in low risk fluid environments. Level 2 masks offer protection in low-to-moderate risk environments, and Level 3 masks offer the highest level of protection for moderate-to-high risk environments where exposure to heavy levels of aerosols, sprays, or fluids is probable.