Shipping

** All Rapid Tests are FINAL SALE - we cannot offer cancellations or refunds after your order has shipped. We appreciate your patience and understanding. **

All orders from The Canadian Shield are fulfilled within 3-5 business days from our facility in Waterloo, Ontario (unless otherwise specified for product pre-orders).

Orders are accompanied with a tracking number at the time of fulfillment.

Shipping Rates

At this time, The Canadian Shield offers domestic shipping within Canada. We do not currently offer express shipping. 

All orders under $100 CAD ship at a flat rate of $7.95. We offer free shipping for orders over $100.

Local Curbside Pickup

We offer local pickup as an option at checkout. Pickup hours are from 9am-5pm ET. After selecting local pick up at checkout, you will receive an order confirmation via email. Please wait until you have received a second email confirming that your order is ready for pickup before coming to our facility.

Upon arrival, use the entrance off of Labrador Drive. Park in a designated curbside pickup parking spot and call the phone number listed on the sign to let us know you've arrived. Please have your order number ready and have your trunk open and accessible. Remain in your vehicle, we will bring your order to you.

View Map & more information here

Notice to Apple Pay Users

If you checkout using Apple Pay, please be aware that Apple Pay will autoload your shipping address based on what is associated with your Apple ID account. This means that even if you enter in your shipping info into the Shipping information boxes at checkout - completing the checkout with Apple Pay will override this. 

To update your Apple ID address information, you must go to the Settings on your iPhone > Account > Payment & Shipping > Update Address.

If you need to update the address on your order, please follow the steps below.

Updating your shipping address

If you have entered your shipping information incorrectly on your order and need to update it, please use the 'Update Address' button located on the bottom of the order confirmation email. Please note, once an order is fulfilled, we are unable to update the address. 

If the shipping address is still incorrect after your order has shipped we cannot reroute the package - you must contact UPS directly to reroute the shipment (additional fees may apply).