Need to get in touch?

Questions? Concerns? Our Customer Experience team is happy to support.
Before contacting our team, have you checked out our online resources?

Frequently Asked Questions

Policies & Shipping, Refund Policy, About Us, Product Questions (Face Shields, Face Masks, Rapid Tests)...

View FAQ Page


Shipping rates & timelines, updating shipping addresses...

View Shipping Page

Local Curbside Pickup

Checkout process, Local pickup times & curbside pickup instructions

View Local Pickup Info

Have you reviewed our Ecommerce Order Agreement Terms & Conditions?

Before you can make a purchase online with The Canadian Shield, you'll need to read and agree with our Ecommerce Order Agreement Terms & Conditions.

This agreement is put in place to help you understand our policies for online orders, as well as what will and will not be covered as part of your ecommerce transaction. Before contacting us, you might find the answer to your question in this agreement!

How to contact us...

To help serve you better, please choose the appropriate contact method.

Customer Support

Concern or question about an existing order? Complete our Customer Support form to submit a ticket in our system.

Have your order # ready.

Customer Support Form

Corporate Orders

Looking for a custom quote on bulk or wholesale order for your company or organization? Complete our Bulk Inquiry form and our Sales Team will be in contact with you.

Bulk Inquiry Form

Immediate Inquiries

If you need to update or modify an existing order or your inquiry is regarding an immediate concern, please contact us via phone.


All Other Inquiries

If your inquiry is not regarding a Customer Support Issue, Bulk Order Request, or modification to a current order, please use the contact form below.


The Canadian Shield

640 Bridge Street W, Waterloo, Ontario N2K 4M9

Monday - Friday, 9:00am - 5:00pm

● No on-site sales
● All orders must be placed online
● No resumé drop-offs
● Local pickup entrance off Labrador Drive

Get directions