Need to get in touch?
Questions? Concerns? Our Customer Experience team is happy to support.
Before contacting our team, have you checked out our online resources?
Frequently Asked Questions
Policies & Shipping, Refund Policy, About Us, Product Questions (Face Shields, Face Masks, Rapid Tests)...
Local Curbside Pickup
Checkout process, Local pickup times & curbside pickup instructions
Have you reviewed our Ecommerce Order Agreement Terms & Conditions?
Before you can make a purchase online with The Canadian Shield, you'll need to read and agree with our Ecommerce Order Agreement Terms & Conditions.
This agreement is put in place to help you understand our policies for online orders, as well as what will and will not be covered as part of your ecommerce transaction. Before contacting us, you might find the answer to your question in this agreement!
How to contact us...
To help serve you better, please choose the appropriate contact method.
Customer Support
Concern or question about an existing order? Complete our Customer Support form to submit a ticket in our system.
Have your order # ready.
Corporate Orders
Looking for a custom quote on bulk or wholesale order for your company or organization? Complete our Bulk Inquiry form and our Sales Team will be in contact with you.
Immediate Inquiries
If you need to update or modify an existing order or your inquiry is regarding an immediate concern, please contact us via phone.
1-844-465-7684
All Other Inquiries
If your inquiry is not regarding a Customer Support Issue, Bulk Order Request, or modification to a current order, please use the contact form below.