Adult Reusable Cloth Face Mask (3-Layer)

** All Rapid Tests are FINAL SALE - we cannot offer cancellations or refunds after your order has shipped. We appreciate your patience and understanding. **

All orders from The Canadian Shield are fulfilled in 3-5 business days from our facility in Waterloo, Ontario (unless otherwise specified for product pre-orders). Please allow 5-10 business days for orders to arrive. All orders will be accompanied with a tracking number at the time of fulfillment. Shipping costs are calculated at checkout.

**HOLIDAY SHUTDOWN**: Please be advised that local curbside pick up will be unavailable between December 24th and January 2nd. 

Our team has worked extremely hard over the past few months and we'd like to give them some well-deserved time off. If you're placing an order for local pickup, please plan to pick up your order either before December 24th or after January 2nd. We thank you for your patience and understanding. 

All orders from The Canadian Shield are now available for Pickup in Waterloo, ON.

At checkout:

• Choose 'Local Pickup' as your delivery method
• Complete checkout

After Order Confirmation:

• You'll receive an order confirmation email to confirm your purchase
• Please wait until your receive a second email notification confirming your order is ready for pickup (this can take 1-3 business days).

Once you receive the Pickup Notification:

• Once you receive the 'order is ready for pickup' email notification, you're good to head to our location.
• Local Curbside Pickup Hours: Monday - Friday 9AM - 5PM (excluding holidays)
• 640 Bridge Street West, Waterloo, ON (Back of the building)

Upon Arrival for Local Curbside Pickup:

• Use the entrance off of Labrador Drive. Park in a designated curbside pickup parking spot.
• Call the phone number listed on the sign to let us know you've arrived. Have your order # ready.
• Remain in your vehicle, we will bring your order to you. Please have your trunk open and accessible.

After you pickup your order:

• After you pick up your order, you'll receive a separate email notification confirming the order has been fulfilled and picked up.

Thank you for taking the time to read our Ecommerce Order Agreement Terms & Conditions. We’ll do our best to keep this as short and simple as possible. This agreement is put in place to protect both the buyer and seller, as well as clearly define what will and will not be covered as part of your ecommerce transaction.

By placing an order online with The Canadian Shield, you acknowledge and agree that...

Returns, Warranties, and Exchanges

Due to the nature of PPE products and Rapid Tests, The Canadian Shield cannot offer returns or exchanges on any product after it has left our facility. If you receive product that is damaged or appears to have a warranty issue, please contact us right away and we will be happy to resolve that issue.

In other words, all sales are final.

Shipping & Fulfillment Timelines

The Canadian Shield will fulfill all online orders within the stated fulfilment timeline, however, external factors with third-party delivery services may result in shipment delays. The Canadian Shield will make every effort to work with you as the customer and the delivery service, however once a package leaves our facility, we cannot guarantee the delivery date.

Currently, the immense flooding in British Columbia has caused significant damage to cities and roadways, which has ultimately halted ground shipments to certain parts of the province. We are working with our delivery service reps to find a solution to this issue ASAP. However, if you are ordering to a location affected by the flooding, it is very likely your shipment will be delayed.

Wrong Address Policy

If you’ve entered the incorrect shipping address at checkout, you will still have the chance to update it using the 'Update Address' button located in the order confirmation window, as well as, at the bottom of the order confirmation email. However, please understand that if your order has already shipped, you will be unable to update the shipping address. 

If your order has shipped with the wrong shipping address, you will need to contact the shipping provider directly (either UPS of Canada Post). While it's not guaranteed, they may be able reroute the shipment to the correct address for you (additional fees may apply). 

The Canadian Shield will not reship any orders if the wrong address has been inputted by the customer at checkout. We get it, mistakes happen. So we kindly ask you as the customer to carefully review your shipping address at checkout and if you need to make a change, please use the method described above. 

Rapid Tests

In Ontario, Alberta and British Columbia, the current guidance is that properly trained individuals may perform self-swabbing. Before Rapid Testing kits can be purchased, the following training materials and documents must be reviewed:

• BTNX COVID-19 Antigen Rapid Testing Device Instructional Video
• BTNX Rapid Response Product Manual
• BTNX Rapid Response Procedure Card

It is your responsibility to ensure that you have the appropriate knowledge, skills and judgement to perform the test.

Order Cancellation

In the event you’ve changed your mind and would like to cancel your order, you’ll need to contact us right away. We’ll have your order cancelled and refunded onto the payment method used at checkout.

However, if your order has already shipped out, we are unfortunately unable to cancel or refund the order. Due to the nature of PPE and rapid tests, we cannot accept returns of products, even if you haven’t received the shipment yet. This is simply because 1, we cannot reroute a shipment once it has left our facility, and 2, even if you try to return the product to us, we cannot guarantee it has not been tampered with.

For more details, please careful read the ‘Returns, Exchanges, and Warranties’ policy listed above.

The Canadian Shield offers wholesale and bulk pricing discounts for select larger order quantities. To find out if your order qualifies for a bulk pricing discount, please submit a bulk order inquiry for a custom quote. 

Wholesale & Bulk Order Quantities: 

• Rapid COVID-19 Antigen Tests - 1,000+ tests
• Masks & Respirators - 1,000+ units
• Face Shields - 10,000+ units