Due to the nature of personal protective equipment, we cannot accept returns or exchanges on any purchases of face shields, cloth masks or disposable masks. In the event of receiving damaged product(s), please provide photo evidence of the affected product within 7 days of receiving your order by clicking here, and our customer success team will happily review and send you a replacement(s).
Disclaimer: Personal protective equipment (PPE) is the last line of defense for protection against hazardous liquids, including airborne pathogens. It is not a substitute for more effective control methods and should be used only as a secondary measure of protection, not as the primary source. The Canadian Shield's PPE products offer protection, however, they do not guarantee protection against infection, illness, disease or viruses. Therefore, there are no claims, representations or warranties, whether expressed or implied as to the safety of The Canadian Shield's PPE products.
All orders from The Canadian Shield are fulfilled in 1-3 business days from our facility in Waterloo, Ontario (unless otherwise specified for product pre-orders). Please allow 5-10 business days for orders to arrive. All orders will be accompanied with a tracking number at the time of fulfillment.