** The following information has also been communicated to customers with outstanding pre-orders via email. If you did not receive this information via email, please check your junk mail. ***
Good news: We can start shipping Rapid Tests next week!
First off, we want to sincerely thank you for your patience and understanding as we have been dealing with a significant delay for rapid antigen test kits. We have some positive updates to share which are outlined in detail below.
We will be substituting all BTNX Rapid Response 5-Packs for Artron COVID-19 Rapid Antigen Test 5-Packs.
Based on ongoing delays with the manufacturer BTNX Inc, our team has decided to substitute all outstanding pre-orders with an alternative rapid test product in order to get our customers their rapid tests as soon as possible. (View Artron Product Brochure)
This substitute rapid test from Artron is a more sensitive, Made in Canada Rapid Antigen Test that has a number of improved features when compared to the BTNX Rapid Response test. We've provided more details below if you're interested in the comparison between these two tests.
We hope that this substitution will be acceptable to you and that you understand that this decision was made in order to best serve our incredible customers who have been so patient over the past weeks and months.
No action needs to be taken on your part to accept this substitution. There is no additional cost for this substitution for pre-order customers and each BTNX 5-Pack will be substituted one for one with Artron 5-Packs.
As of next week, all outstanding pre-orders for the BTNX Rapid Response 5-pack will be automatically substituted with the Artron COVID-19 Rapid Antigen Test 5-packs.
If you’re happy with this substitution, you can sit tight and your order will ship shortly. You will receive a shipping confirmation email and tracking number at that time.
Otherwise, if you don't want to receive this substitution, you have the option to cancel by 11:59pm EST on Sunday, February 13th. Instructions to cancel are linked at the bottom of this email.
Below, we’ve created a comparison chart to highlight the key features of the two tests so that you can make an informed decision.
More Details on the Timeline...
- We expect our first shipment of Artron Rapid Tests to arrive at our facility early next week. We have a team ready and waiting to pack and ship orders.
- We anticipate all pre-orders to be fulfilled and shipped within 7-10 days after receiving our shipment.
|Artron Nasal Rapid Test||BTNX Rapid Response Nasal Test|
|Made in Canada||Made in China|
|91.3% Sensitivity||90.2% Sensitivity|
|99.56% Specificity||100.0% Specificity|
|$11.60/test retail value||$10/test retail value|
|1-Step Buffer Vials (pre-filled)||2-Step Buffer Vials (not pre-filled)|
|Comfortable Polyester Nasal Swab||Flocked Nasopharyngeal-Style Swab|
|Reduced Plastic Packaging||Regular Packaging|
|Ready to Ship||Ongoing delays and uncertain availability|
|Health Canada Authorized||
Health Canada Authorized
Instructions for Use
Please review the Artron COVID-19 Antigen Rapid Test instructions for use.
Our team has always been major supporters of Made in Canada products and we're proud to be able to offer a superior Canadian rapid test to help keep you safe.
We recently released a new and improved Customer Support Portal. This new resource contains a wide range of frequently asked questions and detailed answers, such as: